Returns & Exchanges

Returns

Need to return an item?

We are happy to offer UK returns on any items returned to us in perfect condition, within 28 days of receipt of order.

If you've received an incorrect or faulty item, please get in touch as soon as possible at boutique@ten.co.uk so we can resolve this for you.

We ask that returns be sent back via a tracked service and that you retain a proof of postage receipt until you receive notification of your refund. Please include your original packing slip in the return parcel. Unfortunately we cannot refund any costs incurred from returning an item, unless the fault is with us.

All returns must be sent to:

Ten Health & Fitness
83 Great Titchfield Street
London
W1W 6RH

We aim to refund any returned item(s) within 5 working days once it has passed inspection.You will receive an email confirmation as soon as this is complete. Depending on your bank, the funds will be back in your account within 5-10 working days. If after this time you have not received your refund please contact us by email on boutique@ten.co.uk with the relevant tracking information so we can investigate further.

Please see below for information on free exchanges.

Our Returns Policy

• Return goods within 28 days of receiving your order. We will not be able to refund any orders returned outside this window.
• Refunds will be credited to the original payment method. Please allow 5 working days for the refund to be processed. Please note that this does not include the cost of the delivery.
• In some circumstances, your delivery charge may be refunded (e.g. if your entire order was faulty or incorrect).
• If goods are damaged, soiled, show signs of wear and tear, or returned without original labels on they will not be accepted for refund and will be returned to you. When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent.
• You are responsible for adequately packaging your returned items. Ten Boutique reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition will be returned to you.
• Exchanges: currently we can only exchange your product for the same product in a different colour or size. If you wish to exchange for a different style, please return your item and place a new order for the style you'd like.

Exchanges

Need to exchange an item?

You can exchange your item(s) for free. However, currently we can only exchange your product for the same product in a different size or colour.

If you wish to exchange for a different style, please return your item and process a new order for the style you'd like.

To exchange an item, just get in touch at boutique@ten.co.uk and let us know which item(s) you would like to exchange. We will then send you a Hermes returns label for you to print off, attach to your parcel and drop off. Once we've received your unwanted item, we will process your exchange.

Unfortunately we cannot hold items for customers so if you are worried about stock or need the different size urgently, we suggest returning your item for a refund and placing a new order for the desired size.

Please note: If you received a different size or colour to the one you ordered, please get in touch with us at boutique@ten.co.uk so we can resolve this for you.

Once we receive your unwanted item(s), we will process exchange within 5 working days. You will receive an email confirmation as soon as this is complete. Exchanges are sent out via standard shipping methods (2-3 working days in the UK and 3-7 working days for international orders).